Privacy Policy

Account information

Name, email address, username, password, and phone number if you choose to receive WhatsApp messages from us.

Profile information

Optional details like country, birth year, gender, bio, and profile photo.

What you tell Kai

Your messages and conversation history with Kai, voice messages, images you upload, and creative content requests.

What you do with other people

Direct messages, comments, reactions, posts in Spaces, and chat in Circles.

Calls

Spark connects two people for a one to one call, by audio or video, only when both people agree to it. Calls are not recorded. Audio is processed live for safety and is not stored. See Section 6.

Ratings and matching data

Your responses to Kai's personality questions, your rating patterns, and the compatibility scores we calculate from them.

Things we work out about you

From the above, our systems build a profile of you: interests, values, remembered facts, life context, goals, personality traits including a Big Five style profile, an emotional baseline, and how you tend to connect with other people. This profile shapes how Kai talks to you and who we suggest you meet. Section 6 explains this in more detail, because it is the part of this policy most people have questions about.

Payment information

If you subscribe, our payment providers handle your card details. We receive your subscription status, not your card number.

Usage and device information

How you use the platform, browser type, operating system, device advertising identifier, and IP address.

Security data

When you create an account or join a call, we process your IP address to stop spam, fraud, ban evasion, and bots. We do not store the raw address. We store a one way, irreversible hash of it, which lets us count repeat attempts from the same network without ever being able to recover the address. These records are kept for a short period, typically 24 hours, and are then deleted automatically. Our lawful basis is our legitimate interest in keeping the community safe.

Always public

Username, profile photo, bio if you add one.

Public only if you turn it on

Personality stats and compatibility scores.

Always private

Your messages with other members, your conversations with Kai, your rating patterns, your email address, and your phone number.

Your controls

Toggle personality stat visibility, manage notifications, block or report anyone, turn off AI conversations, reset Kai's memory, and delete your account.

What Kai builds about you

In the background, our systems pull out facts, interests, values, goals, and personality signals from your conversations, and combine them into a profile. That profile influences how Kai responds to you and who the platform suggests you connect with. It also produces personality scores, including a Big Five style profile and a measure of how you tend to form connections. These are estimates made by software, not clinical assessments, and they can be wrong.

Emotional and crisis signals

Kai looks at your messages for signs that you may be in distress. If it sees them, it may change how it responds, show you crisis support resources, or follow up with you later. Certain high risk phrases are detected by a simple word based check before any AI is involved, so that support is never delayed. Our safety systems also review posts, comments, messages, and call audio for content that breaks our rules. Some of these reviews are automated and some are seen by a trained member of our team.

We treat these signals as sensitive. They are used to support you and to keep the community safe. They are not shared with advertisers, they are not used to target ads, and they are not sold.

What we never send to AI providers

Passwords, authentication tokens, payment information, and your private messages with other members.

Your controls

Turn off AI conversations in Settings, reset Kai's memory at any time, or delete your account. Resetting Kai's memory clears remembered facts and the profile described above.

Security

Data is encrypted in transit and at rest. Access is role based and limited to staff who need it. We collect only what we need.

Retention

We keep your data while your account is active. When you delete your account there is a 30 day grace period, after which we permanently delete your account data, including your conversations with Kai, your remembered facts, your personality profile, and your compatibility scores. Some records are kept longer where the law requires it, and anonymised, aggregated statistics that cannot identify you may remain.

Breaches

If a breach affects your personal data, we will tell you without undue delay, and we will notify the relevant regulator within 72 hours where the law requires it.

Cookies

We use cookies that are essential (login, session, security), functional (preferences, language, theme), analytics (how the platform is used), and advertising (set when an ad is shown). You can control cookies in your browser, though turning off essential ones will break parts of the platform.

Advertising is how Kai stays free

In our apps and on the web you may see full screen, banner, interstitial, video, and text ads. Members on a paid plan see no advertising at all.

Where ads never appear

You will never see an ad on a crisis screen, or after a call that ended in a report or a safety intervention. Advertising never influences what your feed shows you or who you are matched with.

What ad providers receive

Our advertising partners receive your device's advertising identifier, an approximate location estimated from your IP address, which ads you have seen, and basic interaction and diagnostic data. They do not receive your conversations with Kai, your emotional or safety signals, your personality profile, or your private messages.

Your choices

We ask your permission before your advertising identifier is used, and you can change that answer at any time in your device settings. For Google ads you can also review and change your settings at Google's My Ad Center.

A note for California residents

Sharing this data with advertising partners for advertising across other sites and apps counts as "sharing" under California law, even though no money changes hands and we do not sell your data. You can opt out by emailing support@togetherwithkai.com, or by using the Global Privacy Control signal in your browser.